Returns and Exchanges

Returns and Exchanges

If for some reason you are not happy with your purchase, you have 30 days to either return the item for a refund or exchange it for something else. All items, including bikes, must be unused and in their original saleable condition with all packaging and labels intact.

Fees

Our mechanics assemble and carefully pack your bike as part of the purchase price. This includes work on parts that require real mechanical skill, like shifters, derailleurs, and bottom brackets. To fit the bike safely in the shipping box, a few items—such as the front wheel, saddle, and handlebars—may arrive uninstalled. These are common, quick adjustments and can usually be installed with a basic Allen/hex key.

Standard Restocking Fees (Returns & Exchanges)

Restocking fees apply as follows:

• Factory-Spec Bikes: 10% of the purchase price (covers labor and packaging costs).
• Custom-Spec Bikes: 10% of the purchase price plus the cost of any “consumable” items we must replace, such as hydraulic fluid, cables/housing, and bar tape, as these cannot be restocked once used.
• Any use of a product will not qualify for return.

Special Order Bikes and Special Order Items (Important)

A Special Order is anything we order specifically for you. This includes Special Order Bikes and any product we bring in only because of your order.

• Special Orders (including Special Order Bikes): 10% restocking fee if cancellation is allowed.
• Some special order items are not cancellable at all, especially when the item was ordered specifically for your request.

Backorder Special Orders (Card Charged, Then Cancelled)

If you place a special order for a backordered item and approve its timeline, your card is charged. If you later decide to cancel, a 5% processing fee will apply to cover our processing costs.

Custom Special Orders (No Cancellations)

If you special order a custom item (for example: a frameset, custom configuration, or any part ordered specifically for your build), cancellation is not permitted once the order is placed.

For any questions or need for clarity, please reach out to an RA Cycles member.

Returning an Item

Email your completed return and exchange form to returns@racycles.com.

Processing Time

It takes 5 - 10 business days for us to receive your package, inspect your return, process the inventory, and complete your refund. The time it takes for the refund to appear in your bank account depends on your financial institution.

Exchanging an Item

We recommend placing a new order immediately for the items you want to exchange to ensure availability. You will receive a full refund for the original purchase once it is processed by our returns department.

Warranty Information

If you believe you have received a faulty product, please email us at warranty@racycles.com within 7 days of receiving the item. RA Cycles reserves the right to determine if a product is faulty based on our quality inspection.

• Quality inspection and return/replacement process: Our team will assess the reported issue to determine warranty coverage. If the product is deemed faulty, it may be necessary to return the item for a replacement or refund, subject to stock availability.
• Shipping costs and labor charges: RA Cycles is not responsible for any shipping or labor charges not covered by the manufacturer in a warranty claim. Customers may be responsible for shipping costs for returning the item.
• Stock availability and warranty processing fees: Replacement items are subject to stock availability. RA Cycles may charge a processing fee for warranties of products not purchased from us, which will be communicated before processing.
• Refunds and credits: Issued based on the criteria outlined, with refunds processed in the original payment method or as store credit.

Common Topics

• Received incorrect item: Please contact us at returns@racycles.com or call 718-222-6000 with your order number.
• Return shipping: Customers are responsible for the cost of return shipping unless the item is faulty or the wrong item was sent.
• Wrong sized items: No restock fee is applied for exchanges due to size. Customers are responsible for return shipping costs unless the item was sent incorrectly, in which case RA Cycles will cover the return shipment.
• Don't like the product: For assistance, please email cs@racycles.com.